Returns and Refunds

Cozonut wants your complete satisfaction

At Cozonut, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your slippers, we offer a hassle-free 60-day return policy and a 24-hour cancellation window on your initial order.

Order Cancellation (within 24 hours)

• You may cancel your order for a full refund within 24 hours of placing it, as long as it has not already been processed for shipping.
• To initiate a cancellation, please email our customer support team at anne@cozonut.com immediately with your order number.
• We will confirm your cancellation and process your full refund promptly. 

60-Day Return Period

• If more than 24 hours have passed or your order has already shipped, it can no longer be cancelled. However, you are still eligible for a return.
• You have 60 days from the date of purchase to return your item(s) for a full refund.
• To be eligible for a return, your slippers must be in a new, unused condition, with all original tags attached, and in their original packaging. 

How to Initiate a Return

• To start your return process, simply send an email to our customer support team at anne@cozonut.com.
• Please include your order number and the reason for your return in the email.
• Our team will respond with easy-to-follow instructions and provide a return shipping label. 

Refund Process

• Once we receive and inspect your returned item, we will process your refund.
• The refund will be issued to your original method of payment.
• Please allow 5–10 business days for the refund to appear on your statement. 

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange for a prompt replacement or refund at no extra cost to you.